Compliance Information & Services

Compliance Information & Services


Energy Performance Certificates (EPCs) are a legal requirement and are needed whenever a property is built, sold or rented in the UK. They are also required for both Feed in Tariff and Renewable Heat Incentives.

An EPC contains information about a property’s energy use and typical energy costs as well as recommendations about how to reduce energy use and save money.  It gives a property an energy efficiency rating from A (most efficient) to G (least efficient) and is valid for 10 years.

Clifton & Rowe™ has accredited energy efficiency assessors across the country and are able to offer a comprehensive EPC service covering the whole of the UK.

We are a leading supplier to Local Authorities, Housing Associations, Estate Agents, Residential Investment Companies, Professional Landlords & Renewables Installers.


For more details of how we can help you, please call 0330 606 2682 or

complete our enquiry form


A property inventory is perhaps the most important part of a tenancy agreement and an essential service for both landlords and tenants.  At Clifton & Rowe™, our experience within the property industry has allowed us to put together the most comprehensive list of inventory question that are detailed, yet clear, in a manner to give peace of mind and eliminate tenancy disputes for all parties

The number of tenancy deposit disputes reached a record high in 2015-16, but still represents only a fraction of all deposits.

Figures from the Department for Communities and Local Government (DCLG) show that in the year to March 2016, the three deposit schemes in England and Wales resolved 28,100 disputes, the highest annual number ever recorded.

Clifton & Rowe™ will help avoid any such matters by providing a full Check-In, Interim Check and Check-Out service where ordered.

These will include:

  • Check In Inventory

Over 90% of cases through the MyDeposits deposit scheme award against landlords – a lack of inventory at the check-in stage is a major reason for this. We know what it takes to produce an effective property check and will use our expertise to provide a detailed document that is signed by the tenant on site, giving clarity to both landlords and tenants, and ruling out trivial disputes.

  • Check Out Inventory

Check out inventories are vital in ensuring a vacated property is left in the same condition that is was in at the start of a tenancy; without one a landlord could be left with a unnecessary repair bill and tenants could be charged for what can be deemed as wear and tear. Clifton & Rowe™ will provide a property check out inventory that includes a full cleanliness report, meter readings, and security checks, with digital photos as standard, giving both sides of the tenancy agreement peace of mind

  • Interim Check

Attending the property and inspecting its condition during the tenancy, giving the agent or landlord feedback on how the property is being looked after and if there are any maintenance issues.


For more details of how we can help you, please call 0330 606 2682 or

complete our enquiry form

Floor Plans

When marketing a property, a floor plan is quickly becoming a must-have to any potential buyer. Research conducted over the last few years confirms properties with a floor plan will generate more interest which increases the chances of an offer.

Our friends at Rightmove, the UK’s largest property website, conducted a survey that received over 10,000 respondents. They confirmed that one-third of buyers would not enquire about a property without a floor plan.

Our field surveyors use industry leading floor plan software that offer a great range of options to produce 2-dimensional and 3-dimensional property plans for commercial and residential properties.


For more details of how we can help you, please call 0330 606 2682 or

complete our enquiry form


Sellers have come to expect professional property photography and post production as an integral part of the service provided by estate agents, property developers and commercial surveyors.

Our network of creative architectural photographers provide a fast and affordable solution creating eye-catching photos that will draw attention to your property.

Great property photography should enhance the property’s features and depict an accurate picture of the home so buyers are greeted by a home that appears like the photos they saw online.

Quality is paramount to Clifton & Rowe™, our central hub quality checks all incoming work and if necessary retouch images to ensure a high-quality finish that meets our quality standards.


For more details of how we can help you, please call 0330 606 2682 or

complete our enquiry form

Legionella Risk Assessment

The HSE guidance document Legionnaires’ disease: The control of legionella in hot and cold water systems (HSG 274) states that

“all water systems require a legionella risk assessment”


“it is a legal duty to carry out an assessment to identify and assess whether there is a risk posed by exposure to legionella from the hot and cold water system or any work associated with it”

Legionella Control

Landlords who provide residential accommodation, as the person in control of the premises or responsible for the water systems in their premises, have a legal duty to ensure that the risk of exposure of tenants to legionella is properly assessed and controlled.

Where a managing (or letting) agent is used, the management contract should clearly specify who has responsibility for maintenance and safety checks, including managing the risk from legionella. Where there is no contract or agreement in place or it does not specify who has responsibility, the duty is placed on whoever has control of the premises and the water system in it, and in most cases, this will be the landlord themselves.

Private landlords and managing agents are required to conduct a risk assessment for hot and cold water systems for all potential hazards, including legionella. Rental properties can be particularly prone to legionella, due to periods between tenancies where they might be unoccupied. Static water in pipes and storage tanks can be a breeding ground for legionella and must be kept clean and compliant with L8 guidelines.

All residential premises are potentially at risk.

It is important to identify various factors:

a) whether water is stored or recirculated as part of the system

b) if the water temperature in some or all parts of the system is between 20º and 45ºC

c) whether there are sources of nutrients for bacteria such as rust, sludge, scale and organic matter.

A landlord or agent needs to consider whether conditions are present to encourage bacteria to multiply. Is it possible for water droplets to be produced and, if so, can they be dispersed, for example from showers. Also they need to consider whether any resident or visitor is likely to be more susceptible to infection due to age, illness or a weakened immune system and whether they could be exposed to contaminated water droplets.

Even if there is no storage of hot or cold water in the system a risk assessment may still be necessary. There can be other factors which increase the risk of Legionnaires Disease e.g. dead legs, shower heads or long runs of pipe work which contain warm water. Good design, maintenance and proper operation of the system will also help to alleviate these issues.

Here at Clifton & Rowe™, our aim is to help demonstrate through documentation that all practicable steps have been taken to address the risks associated with water contamination. Failure to protect those in private rental accommodation will not only put the lives of potentially vulnerable tenants at risk, but clearly falls within the legal definition of negligence on behalf of those responsible for the proper upkeep of the property. In the event of an outbreak, private landlords or letting agents who are responsible for a non-compliant property might face prosecution, a hefty fine or even imprisonment.


For more details of how we can help you, please call 0330 606 2682 or

complete our enquiry form

Property Condition Reporting

Clifton & Rowe™ offer a two-tier property condition report (PCR) supporting Local Authorities, Housing Associations and private landlords in assessing the quality of residential properties.

Our experienced and qualified assessors undertake Tier One PCR’s. These assess tenanted properties and consider a decent standard of health and safety for occupants to ensure the properties meet the guidelines and standards set by Local Authorities.

Where required, we also carry out instructions for Scott Schedules in accordance with RICS guideline. These are completed under circumstances where tenants and/or Local Authorities are seeking landlords to undertake remedial work or repairs to a dwelling under the Civil Procedures Rules.

Typically, the schedules are concerned with the causes of damp or a structural nature both of which may determine a dwelling to be uninhabitable until the works are undertaken and completed.

Where issues are detected or concerns are raised these can be escalated to our Tier 2 RICS Chartered Surveyors who will generate a report which will establish the underlying problem and recommend the remedial work required.


We are committed to improving the welfare and homes of tenants across the UK.  So to find  more details of how we can help you, please call 0330 606 2682 or

complete our enquiry form


Clients benefit from our nationwide network of fully qualified Surveyors for new build, existing dwellings and commercial buildings as well as any Chartered surveyor sign-offs. Our resident Chartered Surveyor checks all work from our pool of field surveyors before passing over to our clients.

Our knowledge and surveying experience ensures we are always working to RICS guidelines to provide outstanding accuracy for a variety of building projects.

Our clients trust us to produce accurate surveys of their property’s to not only reduce the likelihood of errors but also to maximize the potential of their building in the implementation of energy improvements.

We also undertake full site surveys and EPC assessments to meet Solar PV, Renewable Heat Incentives (RHI) and Energy Company Obligation (ECO) requirements.


For more details of how we can help you, please call 0330 606 2682 or

complete our enquiry form

Minimum Energy Efficiency Standards (MEES)

The MEES will be in full effect from April 2018 and will mean that Landlords in the private rental sector will need to achieve a minimum Energy Performance rating of ‘E’ in order to legally rent their property.

An estimated 10% of private rental properties will fail to meet the minimum energy efficient standard meaning by 1st April 2018 when the standard becomes mandatory these properties will either have to be improved or removed from the rental market.

To protect your landlords’ investments, Clifton & Rowe™ are now offering a free ECO assessment with every EPC.

What is ECO?

The Energy Company Obligation (ECO) is a Government backed scheme that if approved can see private properties fitted with A-rated boilers and insulation paid for by the energy companies. In most cases these improvements are free, although some may require a small contribution.


For more details of how we can help you, please call 0330 606 2682 or

complete our enquiry form